FAQs

Payments

What payment options are available at checkout to pay for and complete my order?

1. We accept online visa, mastercard and bitcoin card payments.

2. You can also make manual payments via direct Bank deposit, simply select this option at checkout.

Our bank details:
House of Zanele (PTY) Ltd
Cheque account no: 62468923092
First National Bank
Branch code: 250655
NB: Please use your order number as reference

Use SWIFT Code: FIRNZAJJXXX for international payments

3. We offer a up to 3 months interest-free LAY-BY payment option on selected items only, via direct bank deposit. Pay a minimum 10% deposit when you initially place the order. Pay the balance over 3 months or less, interest–free. Your order will be released once the amount is payed in full.

Please note in the case of bank deposits, your order will only be processed once payment reflects in our bank account. Usually takes 1 or 2 days if it’s between different banks.

Can I make a local or international payment using PayPal?

Yes we also receive payments through PayPal. Once your order is created, we will email you a direct payment link where you can easily make your payment.

Is it safe to make payments online?

Absolutely! We use PayFast as a payment gateway and 3D Secure is in place for all credit card transactions.
Extended Validation SSL with 256-bit encryption is used, the highest level of encryption currently available.

PayPal uses secure technology and encryption that helps keep your online transactions guarded from start to finish.


Shop

How do I place my order?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, click on the “Checkout” button. Ensure you fill out your correct shipping address, phone number, e-mail address, your name and surname. Make payment and complete your order.

Shipping and Returns

I choose to collect my order instead, where do I go?

Customers residing in Cape Town have the option of collecting their order from our warehouse and distribution centre in Milnerton, Bowline Fulfilment 10 West Building, North Precinet, Topaz Blvd, Montague Park, Cape Town, 7441. Call or e-mail us to let us know you on your way, so we can have your package ready for you.

Delivery

Delivery Area

Number of days

Delivery cost

Local, Cape Town and rest of Western Cape province

Order received before 12:00  to be despatched by COB the following day, Order received after 12:00  to be despatched 48hrs thereafter

FREE SHIPPING

Outside WC, all provinces in South Africa

Main Centres – 2-3days

Regional / Township areas – 3-4 days

FREE SHIPPING

Rest of Africa and Worldwide Shipping

 

Please email us at online@houseofzanele.co.za to arrange a shipping quotation

 

Collections can be made @ 7 Chain Ave, Montague Gardens, Milnerton, Cape Town, 7441. 

Also, please view our delivery and returns policy, link at the bottom of the homepage. 


Newsletter

How do I keep myself updated with House of Zanele’s latest products and promotions etc?

Simply scroll to the bottom of our homepage, find the block to input your e-mail address, write your e-mail address and click subscribe.