FAQs

Payments

What payment options are available at checkout to pay for and complete my order?

1. We accept online visa, mastercard and bitcoin card payments.
2. You can also make manual payments via direct bank deposit, simply select this option at checkout.


Our banking details:
House of Zanele (PTY) Ltd
Cheque account no: 62468923092
First National Bank
Branch code: 250655
NB: Please use your order number as reference
Use SWIFT Code: FIRNZAJJXXX for international payments


Please note in the case of bank deposits, your order will be processed only once payment reflects in our bank account. Usually takes 1 or 2 days, if the transaction is between different banks.

 

Can I make a local or international payment using PayPal?

Yes, we can also receive payments via PayPal. Once your order is created, we will email you a direct payment link where you can easily make your payment.

 

Is it safe to make payments online?

Absolutely! We use PayFast as a payment gateway and 3D Secure is in place for all credit card transactions.
Extended Validation SSL with 256-bit encryption is used, the highest level of encryption currently available.

PayPal uses secure technology and encryption that helps keep your online transactions guarded from start to finish.


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How do I place my order?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, click on the “Checkout” button. Ensure you fill out your correct shipping address, phone number, e-mail address, your name and surname. Make payment and complete your order.


Shipping and Returns

 

Delivery Area

Number of days

Delivery cost

Local, Cape Town and rest of Western Cape province

Order received before 12:00  to be despatched by COB the following day, Order received after 12:00  to be despatched 48hrs thereafter

FREE SHIPPING

Outside WC, all provinces in South Africa

Main Centres – 2-3days

Regional / Township areas – 3-4 days

FREE SHIPPING

Worldwide Shipping

 

Please email us at online@houseofzanele.co.za to arrange a shipping quotation

 

Also, please view our delivery and returns policy.


Newsletter


How do I keep myself updated with House of Zanele’s latest products and promotions?

Simply scroll to the bottom of our homepage, find the block to input your e-mail address, write your e-mail address and click subscribe.